1. What types of products does Neenika Herbals offer?
Neenika Herbals offers a range of herbal products including skincare, health supplements, and wellness solutions. Our products are formulated with natural ingredients based on traditional herbal wisdom and modern science.
2. How can I place an order on your website?
To place an order, simply browse our product catalog, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive a confirmation email with your order details.
3. How do I track my order?
After placing an order, you will receive a confirmation email with a tracking number. Use this number on our website’s order tracking page to monitor the status of your shipment. You can also contact our customer support team if you need further assistance.
4. Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly, so modifications or cancellations are generally not possible. However, if you need to make changes, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
5. What should I do if I receive a wrong or damaged product?
If you receive a wrong or damaged product, please contact us at [insert email] within 7 days of receiving your order. Provide your order number, a description of the issue, and clear photos of the product and packaging. We will review your case and provide instructions for returning the item or issuing a refund.
6. Are your products safe and natural?
Yes, all our products are crafted with natural, high-quality ingredients and are free from harmful chemicals and artificial additives. We prioritize safety and efficacy in our formulations, adhering to rigorous quality standards.
7. Do you offer international shipping?
Yes, Neenika Herbals offers international shipping to most countries. Shipping costs and delivery times vary based on the destination. For more information on international orders, please refer to our Shipping Policy page.
8. How can I contact customer support?
You can reach our customer support team via email at [insert email address] or by phone at [insert phone number]. Our team is available to assist you with any questions or issues regarding your orders, products, or account.