At Neenika Herbals, we are committed to providing the best quality products. However, if you receive the wrong product or a damaged item, we are here to help you with a smooth and hassle-free return or refund process.

1. Eligibility for Refund or Return

We only accept returns or offer refunds for the following reasons:

  • You received the wrong product that was not what you ordered.
  • The product arrived damaged or in a defective condition.

Please note: Due to the nature of our herbal products, we cannot accept returns or issue refunds for any other reasons, such as a change of mind or dissatisfaction with the product’s performance.

2. Return or Refund Process

If you’ve received the wrong product or a damaged item, please follow these steps:

  1. Contact Us: Email our customer support team at [insert email] within 7 days of receiving your order. Include the following information:

    • Your order number
    • A description of the issue (wrong product or damaged item)
    • Clear photos of the product and packaging showing the issue

  2. Evaluation: Once we receive your email and supporting photos, we will review the case and get back to you within 2-3 business days.

  3. Return Instructions: If approved, we will provide instructions for returning the product. In some cases, we may offer a replacement or refund without requiring a return.

  4. Replacement or Refund: After we receive the returned item or confirm the issue, we will:

    • Send you the correct product (if applicable), or
    • Issue a full refund to your original payment method.

3. Important Notes

  • Items must be returned in their original, unused condition (unless the product was damaged during shipping).
  • The product should be returned with all packaging, labels, and documentation intact.
  • We do not cover return shipping costs for wrong or damaged products; however, we will refund the original shipping cost if applicable.

4. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used products (unless damaged in transit)
  • Products that have been tampered with after delivery

5. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to our customer service team